// CUSTOMER GUARANTEE

RETURNS & REFUNDS

EFFECTIVE DATE: JULY 2026 | UK CONSUMER RIGHTS ACT COMPLIANT

1. The 30-Day Defective Item Guarantee

At AT RISK CO, quality and craftsmanship are paramount. Any claim for misprinted, damaged, or defective garments must be submitted within 30 days after the product has been received.

If your item arrives with a print defect, material damage, or incorrect sizing from what was ordered, AT RISK CO will immediately issue a free replacement reprint or a 100% full refund. We cover all associated production and reshipment costs for defective claims.

2. Lost in Transit Claims

For packages lost during transit, all claims must be submitted no later than 30 days after the estimated delivery date. Once confirmed as lost by the courier, AT RISK CO will reprint and dispatch a replacement parcel at zero additional cost to you.

3. Wrong Address & Unclaimed Parcels

  • Incorrect Address Provided: If an address is provided that is considered insufficient by the courier, the shipment will be returned to our production processing facility. You will be responsible for reshipment costs once an updated address is confirmed.
  • Unclaimed Shipments: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of reshipping to yourself.

4. Made-to-Order Production & Size Exchanges

AT RISK CO operates a sustainable, small-batch manufacturing model. Every piece of clothing is individually prepared and crafted specifically for you upon order placement.

Under the UK Consumer Contracts Regulations 2013, customized and made-to-order garments are exempt from standard statutory cancellation rights for buyer's remorse or wrong size selection. However, we want you to love what you wear. If you require a size exchange, please contact us within 14 days of receipt. We will work with you to arrange a replacement garment at a reduced reprocessing rate.

5. How to File a Claim

To initiate a return or replacement for a defective item:

  1. Take clear high-resolution photos showing the garment defect or misprint alongside the original order label.
  2. Email your order number and photos to support@atriskco.co.uk.
  3. Our resolution team will inspect the proof within 24–48 hours and process your replacement or refund immediately.